Effective communication is not restricted to only a full comprehension of the encoded and decoded messages one receives or transmits. It is also very much related to the environment and culture of the community. The short encounter below illustrates my experience in ineffective communication.
Previously when I was still studying in my home country, Malaysia, I did not encounter, or rather, was unaware of any instances where there was a communication breakdown. I was completely at ease interacting with different people, albeit living in a multiracial community. However, when I first came to Singapore, I thought I wouldn't have many problems either, given that both countries have rather similar cultural backgrounds. The confidence was largely due to the fact that I am competent in the English language, which happens to be the primary language used. Nevertheless, although I do not face any problem in understanding my lectures or any academic related materials, I have quite a few problems with the people I meet and live with in hall. Living in a community with residents hailing from various countries, effective communication is crucial to avoid misunderstandings.
During the last summer vacation, I headed the hall freshmen orientation programmes department and had to work with a large committee. We did not have difficulties understanding instructions, but we had troubles working harmoniously at times. This is because we have very different principles. I was insistent in not being frivolous while working, but some were more at ease taking things easily and enjoying frequent breaks in between work. I was very frustrated at the progress of our work. In the end, we simply had to compromise to make things work. Luckily enough, the programmes went smoothly.
What I learnt from this experience is that people adopt different principles. We simply have to respect that and find a common ground to work things out. Communication is not just transferring and receiving data, but also taking into account the different backgrounds.
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| King Edward VII Hall Welcoming and Orientation Committee |
